Conditions of use
Please take few minutes to read the below information about the legal terms and conditions that apply to your use of the Heatbags Plus website and any products you order from us. If you don’t agree to these terms and conditions please do not use our website.
By using this website you are bound by these terms and conditions which form a legally binding contract between you and Heatbags Plus ABN 95 630 876 231.
Use of this website
You may only use this website for lawful purposes and will not use it in a way that violates the rights of any third party.
You recognise and agree that the content contained within this website is only intended for your own personal, non-commercial use and you may only download, print or use content for this purpose.
Unless you have prior consent you must not copy, reproduce, modify, distribute, imitate, publish, commercially exploit or link to or deep-link into this website.
If you’re a corporate customer and would like to use any content, photography or logos contained within this site for corporate purposes please contact email@example.com or call (08) 9591 3999 Monday to Friday between 8.30am and 5.00pm AWST.
Copyright, trade marks and ownership of rights
The copyright, trade marks and other intellectual property rights contained within this site are owned by or licensed to Heat Bags Plus – ABN 95 630 876 231 and Digital HQ – ABN 33 706 632 347 and unless authorised, the use or misuse of them is forbidden.
Under no circumstance will we deliberately send you an electronic message without your consent.
A Cookie is a small data file that’s stored by your web browser on your computer.
Links to third-party sites and other websites
There are links on this site to other websites that may be of interest to you. Please note that Heat Bags Plus is not responsible for the information contained on those websites. Each site have their own terms and conditions that you should familiarise yourself with. We will not be liable for any damage caused by use of these websites.
Damage to computer or other device
We will take reasonable care in ensuring that our website is free from viruses or other dangerous content, however cannot guarantee that use of this website will not cause damage to your computer or other devices. It is your responsibility to make sure that you have the proper equipment and anti-virus software to use this website safely.
When placing information onto our website, we will take reasonable care in ensuring that all details, prices, product images and descriptions displayed are correct at the time. While we have made every attempt to show textures, appearances and colours of our products as accurately as possible, what you see will vary depending on your monitor and computer equipment. We cannot guarantee that the product images are an exact representation of the actual products. If you’re unhappy with your purchase, please read our Returns Policy.
We reserve the right to accept or reject an order for any reason due to unavailability of product; an error in the price, image or the product description or error in your order. We only deliver orders to mainland Australia and Tasmania.
We reserve the right to contact you for verification purposes before we allow your order to be dispatched.
We will use our best endeavours to ensure products ordered are available for delivery, and in most cases will notify you where a product is unavailable prior to you completing your order. In some cases this is not possible and we may need to reject an order you have placed for a product where we establish that it is unavailable for delivery. In such cases, we will refund in full all amounts you have in respect of such unavailable product. We cannot provide rainchecks for products ordered online, and reserve the right to limit the sale of products to reasonable or normal household quantities.
Variation of products and price
Heat Bags Plus may vary the prices on this website at any time, and prices are subject to change until you have paid for the products in full. Product availability and product prices may vary between heat Bags Plus’s retail outlet and those found on this website.
A standard flat rate fee per delivery and re-delivery will apply. The delivery fee is is non-refundable unless the goods fail to comply with the consumer guarantee provisions of the Australian Consumer Law.
We use Australia Post for all of our shipping needs and will only deliver to addresses within Australia. All orders will be shipped from our Factory Outlet in Rockingham WA within one to two business days. Delivery lead time will vary depending on your location.
Please note that all parcels will require a signature upon delivery. If there’s no authorised person at the delivery address to sign for the parcel, then the delivery driver will leave a card and the parcel will be returned to the nearest Australia Post office for you to collect. Please note that our carrier companies Delivery Policies or zone restrictions may apply to selected areas. Where street delivery is not always possible, you will receive notification or a calling card will be left.
We will make every attempt to deliver goods within the estimated time-frame however please be aware that delays may occur due to unforeseen circumstances or factors that are beyond our control.
Please refer to our Returns Policy.
All orders are calculated in Australian Dollars (AUD). You must pay for your products purchased on this website at the time of placing an order.
We accept all major credit cards including MasterCard, Visa and Diners Club.
Our servers will help secure your personal information with up-to-date firewalls and encryption techniques during the ordering and purchase process. A padlock or key will also be visible in the address bar of your web browser.
Please refer to our Returns Policy.
Cancelling an order
You can cancel your online order provided that it has not started to be processed. Please contact us as soon as possible.
We will attempt to cancel your order without delay however occasionally it may not be possible to stop an order from being dispatched if it has already been processed.
If your order has been dispatched please refer to our Returns Policy.
Password and account security
It is your responsibility in maintaining the confidentiality of your password and account and all activities that take place under your password or account. If you will be using a shared computer ensure that you logout of your account at the end of each session.
If you believe that there has been a security breach or misuse of your password or account, please let us know immediately.
Heat Bags Plus will not be liable for any loss or damage that may occur as a result of your failure to comply with this clause.
We may change or update this website and the terms and conditions at any time by giving you notice as outlined below. Your use of this website after notice will constitute your deemed acceptance of such changes.
We will not accept responsibility if this site is unavailable to you as a result of computer downtime, malfunction or other factor/s beyond our control.
Correction of errors
Occasionally there may be content on this website that contains typographical errors, inaccuracies or oversights relating to a product description, product image, price, promotion, special offer or availability. In this circumstance, we have the right to amend any typographical errors, inaccuracies or oversights and to correct or update content or cancel orders at any time without prior notice. Please note that this also applies to orders that have been submitted.
If you believe that there is a typographical error, inaccuracy or oversight on this website please contact us at firstname.lastname@example.org
We may give notice to you by electronic mail, conventional mail to your address contained in your order, or notice posted on the heat Bags Plus website. You may give notice to us by electronic mailed to email@example.com
If you breach these terms and conditions, we reserve the right to immediately suspend, terminate or limit your access to this site. A notice as outlined above will be sent to you.
Disclaimer/Limitation of Liability
Your use of this website is at your own discretion. Heat Bags Plus (i) makes no warranties or representations about this website or any of the content; (ii) accepts no responsibility for any loss suffered by you or anyone else in connection with the use of this website or content and; (iii) does not guarantee that this website will not cause damage or is free from viruses or any other defects or errors.
We exclude, to the maximum extent permitted by law, any liability which may arise as a result of the use of this website or the content contained within it. Where liability cannot be excluded, any liability incurred by Heat Bags Plus in relation to the use of this website or the content, is limited as provided under the Australian Consumer Law.
We will not be held responsible or liable for any direct or indirect loss or damages caused or alleged to have been caused by your use, of, or reliance on, any content, goods or services available on an external site. Any concerns regarding an external link, should be directed to its responsible site administrator or webmaster.
Heqat Bags Plus operates this website from Perth Western Australia. The laws of the State of Western Australia govern these Terms and Conditions.
Comments & feedback
We’re always happy to hear from you and welcome your comments, suggestions or feedback. Please drop us a line at firstname.lastname@example.org